Last Monday I woke up to a blanket of new fallen snow. Giddy with the excitement of a lazy day ahead of me, I headed back up to lay in bed, watch the snow and catch up on the tv. I turn on the tv and see see the dreaded 771A message box from DirecTv.
After going through the basic steps to fix the problem (resetting everything, unplugging, praying, etc) NADA. I decide that it clearly is something that DirecTv is going to have to fix.
An hour later I hang up the phone with DirecTv, with still no television but that I qualified for expedient service and a DirecTv case manager who was going to call me right back. Two hours later they call and again hang up without tv working. The only plus is I now have a pin number to use and get directly through to someone. Oh and DirecTv would be out on Wednesday to try and fix the problem.
After getting off the phone with my friendly case manager, Ben, the news sets in as does the sheer panic thought of no television for three days! Since clearly I wont survive without television, I do everything I can to fix the problem myself:
- knock the snow off and chizzled the ice off the dish
- unplug everything
- randomly checked to see if the problem had fixed itself
- stared aimlessly at the connections hoping one would jump out at me
Late afternoon my dad decided he wants to watch tv, so now he joins mw in the state of panic and together we repeat the steps above, including multiple calls back to DirecTv via our special number.
Finally we gave up. My dad believes he discovered whats wrong, something about the wrong power source? I dont know. Whatever the problem was it would be solved Wednesday morning when DirecTv could come out.
Wednesday: Snow – Rescheduled for Thursday
Thursday: Snow & Ice – Resscheduled for MONDAY at the earliest.
Tonight is Saturday night and amazingly, Im no longer having television withdrawals. I only tried to turn the tv on once tonight, opposed to repeating the above steps multiple times like Ive done the last few days! Heck I may actually survive! Heck maybe I dont even need television anymore! Well maybe thats taking it a little far, but you get the idea!
One way I did survive is through my phone and streaming news, shows, etc on my laptop and also using an HDMI cable to watch things on the actual television. Almost like watching television…almost! Technology is AMAZING, how did people survive for centuries without it!
Im down to just one more day until the cable gut comes. However, get this tomorrow were supposed to get a massive windstorm! Seriously, hasnt Seattle suffered enough this past week! So we will see if he makes it.
Hope this also means we arent bumped back to the bottom of the list! On the bright side I believe discovered the algorithm to get through to a person ASAP at DirecTv! Oh and they agreed to prorate the lack of coverage weve had. I guess its not all bad.
Okay off my soapbox! Hope you all are having a great weekend!